Through Your Customers’ Eyes

At PNSA we truly feel that your company’s brand is its people and nearly all professionals deal with customers in some aspect.  We love to work with teams to develop cohesive practices for managing their customer’s perception of the overall brand.  From practical advice on how to obtain and thank your customers for their business to planning the experience for your customer through the environment you create, this presentation covers a lot!  Specifically, Through Your Customers’ Eyes includes the following:

  • Personifying your brand image through your people
  • Consumer trends and your business
  • Master planning the environment for your experience
  • Creating a strategic hospitality framework


Peggy Noe Stevens & Associates • 2506 Nutwood Drive • Louisville, Kentucky 40223 • (502) 338-6564 • Contact Us

Indianapolis Office • 207 South Meridian • Indianapolis, Indiana 46225 • (502) 338-6564 • Contact Us